FAQs

What is the after hours drop-off procedure?

There is an after hours key drop located on the front door of our building. Drop-off procedure: - Park in a NW European Autoworks reserved spot (without blocking garage doors). - Lock your vehicle. - Make sure to leave a phone number where you can be reached with your key and on our voicemail. - Place your car key and any necessary alarm remote in the mail slot of our front door.

How should I get my BMW towed in?

NW European Autoworks recommends A OK Auto Transport. With the expertise to properly tow your fine European automobile, A OK offers both flatbed and wheel-lift tow trucks. Call Phillip at 360.739.8691 for more info.

Can you give me a ride?

Due to limitations of available staff on hand, we offer rides on a case by case basis. If you need a ride, please call in advance to make arrangements. We limit shuttle rides to a five-mile radius.

Where should I get a rental car?

We recommend Bellingham’s local rental choice, Fountain Rental Company. Serving Bellingham for sixty years, Fountain offers compact, mid, and full-size cars, vans, and trucks. Call 360.733.7420 for more info. We also recommend Enterprise Rent-A-Car at 1852 N State Street. Enterprise also provides shuttle service to arrange pick-up. Call 360.733.4363 to book a rental.

What is the best method of payment?

We accept payment by cash and check as well as debit, Visa, and MasterCard.

How long can I leave my car at your facility?

Due to lack of parking and space in our shop, cars will need to be picked up upon completion or there may be a storage fee imposed. Unless prior arrangements have been made, your vehicle will need to be picked up within four days of completion or there will be a $40.00 per day storage fee added to your work order. We apologize for any inconvenience, and thank you for your understanding.

Do you do factory warranty work?

We do not provide service under factory warranties.

Do you do aftermarket warranty work?

Yes. NW European Autoworks can complete a diagnosis on your vehicle, then contact your aftermarket warranty company. Be advised that warranty contracts vary extensively, and some portions of the repair may not be covered under your policy. We can release your vehicle to you once payment has been received, but please be aware that you may be responsible for a balance owed upon work order completion.

Do you do sell original BMW parts?

​Yes, we sell original BMW parts. We use original equipment manufacturer parts whenever possible, and will contact you when aftermarket parts are available and advised. We stock many parts, and can get nearly anything within 48 hours, if not same day.

Do you install customer-supplied parts?

Due to accountability, application verification, and maintaining a timely repair completion, Northwest European Autoworks recommends allowing us to provide you with parts. We do install customer-supplied parts on an adjusted price schedule of $110.00 per hour. We are unable to warranty labor or materials for repairs involving customer-supplied parts.

Can you do body work?

We do not perform bodywork, but we highly recommend No.1 Automotive Body Repair. 4108 Hannegan Rd Bellingham, WA 98226 Phone: 360-671-3222 Fax: 360-671-3223

Do you offer any discounts?

We offer a 10% discount up to $35 for all current BMW Car Club of America members. Please remember to provide your proof of club membership at the time of service.

What are your hours of operation?

We are open for business Monday through Friday from 8:00 AM to 5:00 PM. If you plan to drop-off or pick-up your vehicle before or after our regular hours, please contact us to make arrangements.



©2017 Northwest European Autoworks
2101 Queen St., Bellingham, WA 98229
Open Monday-Friday, 8-5

(360) 715-3876

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